Privacy Policy

Effective Date: 1/21/2026

Oregon NW Home Inspections values your privacy and is committed to protecting the personal information of our clients, customers, and business partners. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our home inspection services, website, and communications.

1. Information We Collect

We collect and store only the information necessary to provide home inspection services and related communications. This may include:

  • Full name

  • Phone number

  • Email address

  • Real estate agency or professional affiliation (if applicable)

  • Property address associated with an inspection

  • Communication preferences and feedback

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account details, or government-issued identification numbers.

2. How We Collect Information

We collect information when you:

  • Schedule or request a home inspection

  • Communicate with us by phone, email, or online forms

  • Are referred to us by a real estate professional or agency

  • Subscribe to our email communications or marketing materials

  • Provide feedback or reviews following an inspection

3. How We Use Your Information

We use the information we collect to:

  • Schedule, perform, and manage home inspections

  • Communicate with you regarding appointments, reports, and follow-up services

  • Maintain client records and inspection history

  • Send service-related emails, reminders, and updates

  • Share inspection-related communications with affiliated real estate professionals when authorized

  • Send marketing or informational emails (you may opt out at any time)

  • Improve our services and customer experience

4. Third-Party Services and Data Storage

We use reputable third-party platforms to manage our operations and communications, including:

  • Quo (formerly OpenPhone) – for business communications, including calls, text messages, and contact management

  • ISN (Inspection Support Network) – for scheduling, inspection management, and report delivery

  • Constant Contact – for email communications and marketing campaigns

Your information (such as name, phone number, email address, and agency affiliation) may be stored within these systems solely for business purposes related to our services. These providers maintain their own privacy and security standards, and we encourage you to review their respective privacy policies.

We do not sell, rent, or trade your personal information to third parties.

5. Data Sharing

We may share limited personal information only when necessary:

  • With real estate agents or agencies affiliated with your inspection, as authorized

  • With service providers who assist in operating our business (e.g., scheduling or email delivery)

  • When required by law, regulation, or legal process

All shared information is limited to what is necessary for the intended purpose.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to client data is restricted to authorized personnel only.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Maintain business and inspection records

  • Comply with legal, regulatory, or insurance requirements

When information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, subject to legal and business obligations

  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

9. Email Communications

If you receive marketing emails from us, you may unsubscribe at any time by using the link included in the email or by contacting us directly. Transactional or service-related emails may still be sent as necessary.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Oregon NW Home Inspections
Email: Oregonnwhomes@gmail.com
Phone: (503)881-7031

This Privacy Policy is intended for general informational purposes and does not constitute legal advice.